Sales life cycle in Dynamic 365 CRM

¢Lead

¤Requirement known but not verified by the client yet.

¤Clients details not fully known.

¤Client details may be unknown

¤Can be cold, warm or hot.

¢Accounts

¤Organization information that had been identified with Lead/Opportunity

¢Contact

¤Client team members involved in Lead/Opportunity

¤If not available, we can mark it as TBD

¢Opportunity

¤Requirements verified by the client

¤Client and requirement known

¤Opportunity type : Project/Staff Augmentation

Opportunities Creation to Closure

1) Opportunities are restricted to owner i.e. User can see only his/her Opportunities.

2) Opportunities will have only 4 stages -  

• RFP / Information Received, 
• Proposal /  Resumes Submitted,  
• Selected / Accepted, 
• Contract Getting Negotiated and 
• Approval in place.

3) When an Opportunity is Closed it is either Closed as Won or Closed as Lost.

4) When Lost Opportunity, we need to select Reason for lost.

More on Hierarchy Security Model in Dynamic 365 CRM